Who's at my feeder?

Birdfy help

Birdfy troubleshooting

Step-by-step fixes for Birdfy feeders and bird houses – Wi-Fi, offline cameras, charging, solar and missing videos.

Where these steps come from: Birdfy's official help centre, checked on 30 Sep 2026. Each section links to its source.

Black-capped chickadee on a bird feeder – when a Birdfy camera stops recording, these fixes help
Photo Blake Ross / iNaturalist, CC BY

Birdfy needs 2.4 GHz Wi-Fi

  • Most current Birdfy products work on 2.4 GHz Wi-Fi only; 2.4 GHz is described as more stable with wider coverage outdoors and through walls.
  • Since 2026 some newer products, e.g. Birdfy Feeder Metal 2 4K, support both 2.4 GHz and 5 GHz.
  • If the home network is 5 GHz only, the camera may not connect.
  • How to check the band: separate SSIDs (e.g. XXXX_2.4G / XXXX_5G); router settings (e.g. 192.168.1.1 / 192.168.0.1); Android Wi-Fi details; iPhone AirPort Utility Wi-Fi Scanner; channels 1-13 = 2.4 GHz, 36+ = 5 GHz.

Source: support.birdfy.com

Birdfy won't connect to Wi-Fi after scanning the QR code

  1. Confirm the network is 2.4 GHz (see above).
  2. Router security: Birdfy cameras do not support WPA3-only; set WPA2 or WPA/WPA2 mixed mode in the router's wireless settings.
  3. Re-check the Wi-Fi password (case-sensitive, spaces, special characters).
  4. Weak signal: move the camera closer to the router, restart the router, wait 1-2 minutes, restart pairing in the app.
  5. Router compatibility test: create a 2.4 GHz hotspot on phone A (iPhone: 'Maximize Compatibility'), pair via the Birdfy app on phone B; if that works, create a guest network on the router and connect the camera to it.

Source: support.birdfy.com

Birdfy camera can't scan the QR code

  1. Power on: short press shows blue light; if none, hold power 3 s.
  2. Enter Wi-Fi configuration mode: double-press power button; blue light flashes.
  3. Remove protective film from lens; clean lens with a soft dry cloth.
  4. Hold phone about 5-15 cm (2-6 in) from the lens and adjust slowly; moderate light, raise screen brightness.

Source: support.birdfy.com, support.birdfy.com, support.birdfy.com

“Failed to connect to server”

  1. Likely router compatibility / network configuration, not signal.
  2. Test with another phone's mobile hotspot; if it works, create a guest network on the router and connect the camera to it.

Source: support.birdfy.com

Birdfy camera offline

  1. Check battery level; fully charge if low.
  2. Confirm home Wi-Fi works (other devices online); reconnect the camera via the app if needed.
  3. Adjust orientation: walls, distance and especially metal weaken signal; Birdfy Feeder Metal/Espresso: face the camera toward the router.
  4. Reboot: disconnect solar panel/charger, press reboot hole with ejector pin (some models: reboot button 1 s), then hold power 3 s.
  5. If it persists: support@birdfy.com.

Source: support.birdfy.com, support.birdfy.com

Live feed not loading

  1. Close and reopen the Birdfy app; reboot the camera (ejector pin, then power 3 s); make sure it is not shutting down on low battery.
  2. Check other devices on the same Wi-Fi; restart router if needed.
  3. Weak signal at camera: move closer to router, Wi-Fi extender/booster, or another network/hotspot.
  4. Phone side: internet access, app network permissions, pull-to-refresh device list, switch Wi-Fi/mobile data, try another phone.
  5. Router compatibility test via hotspot; guest network if hotspot works.

Source: support.birdfy.com

Moment videos not loading (“failed to load moments”)

  1. Restart both the camera and the Wi-Fi router.
  2. Move the camera closer to the router, then try loading again.
  3. Hotspot test; if the camera works via hotspot, create a guest network on the router.
  4. If it persists: support@birdfy.com.

Source: support.birdfy.com

No recordings or notifications

  1. App > Settings > Moment Settings: reduce Cooldown Time if events are missed (e.g. 5 min cooldown ignores motion for 5 min).
  2. Sensitivity slider 0-100 % or Low/Medium/High; raise if motion is missed.
  3. Notification: do not select 'Never'; remove 'Do Not Disturb' filters.
  4. Phone: allow Birdfy notifications (iOS Settings > Notifications > Birdfy; Android Settings > Apps > Birdfy > Notifications); turn off Low Power Mode / Battery Saver and battery optimisation for the app.
  5. Birds-only alerts: needs AI Bird Recognition active; Notification > Notification Frequency > 'Birds & Squirrels'; add 'squirrel' to Do Not Disturb to mute squirrels.

Source: support.birdfy.com

Too many empty videos

  • Causes: rapid ambient temperature changes, sudden strong light (sun, reflections, headlights), strong airflow (wind, fans, AC).
  • Avoid AC vents, fans, ventilation openings, heaters; Birdfy recommends a shaded, stable spot away from direct sun and strong airflow.

Source: support.birdfy.com

Videos cut short

  1. Most common cause: slow or unstable upload.
  2. Lower clarity to 50 % or below / SD resolution (Device Settings > Moment Settings > Clarity or More Settings > Video Resolution).
  3. Move the camera closer to the router; consider a faster internet plan.

Source: support.birdfy.com

Error code -2

  1. Settings cannot be changed in Sleep Mode: Device Settings > More Settings > Sleep Mode > toggle off.

Source: support.birdfy.com

Birdfy not charging

  1. Ambient temperature while charging must be 0-40 °C (32-104 °F).
  2. Check the status light when plugged in; if the device charges but the app does not show it, the device may be offline.
  3. Reboot (ejector pin / reboot button 1 s), then charge again.
  4. Adapter spec depends on model: 5V/1A, 5V/1.5A or 5V/2A (see user manual).
  5. Try another cable/adapter; check the port is clean and undamaged.
  6. Full charge takes 5.5 or 10 hours depending on model.

Source: support.birdfy.com

Solar panel not charging or not reaching 100%

  1. Direct sunlight needed; overcast conditions may not generate enough voltage.
  2. Temperature 0-40 °C (32-104 °F).
  3. Check status light when connected to the panel; test indoors with a charger - if the charger works the panel may be faulty (contact support for replacement).
  4. Panels are designed to maintain the battery, not to charge from 0 to 100 %; fully charge with a charger first.
  5. With more than 200 Moment videos per day and solar only, the panel may not keep the battery level up.
  6. On some models the red light turns off when full; check for the bolt icon in the app. Only one camera model shows a green light when full.

Source: support.birdfy.com, support.birdfy.com

Battery life per model

  • Birdfy Feeder (1st gen): 5200 mAh; about 5.5 h with wall adapter; solid yellow = charging, solid green = full; up to 3 months at about ten 20-s videos per day; overcharge protection resumes at 80-95 %.
  • Birdfy Feeder 2 series: 9000 mAh; about 10 h with wall adapter; solid red while charging, light off when full; Cam 2 up to 6 months, Cam 2 Pro up to 4 months at ten 20-s videos per day.
  • Battery status in app may lag: pull down on the device list to refresh.

Source: support.birdfy.com, support.birdfy.com

Which solar panel size

  • 3 W for a single camera; 5 W charges 60 % faster than 3 W; 8 W delivers 1.6x the power of 5 W.
  • 5 W and 8 W include a Y-branch connector to charge two cameras (e.g. Feeder 2 Duo); 5 W or 8 W recommended for dual-camera models.
  • Chew-proof cable has a metal-wrapped layer for areas with squirrels/raccoons.

Source: support.birdfy.com

Reboot and re-pair (Birdfy's 'reset')

  1. Power on/off: hold power button 3 s (blue light on = powered on).
  2. Reboot: disconnect solar panel/charger first; press reboot hole next to power button with ejector pin (some models: hold reboot button 1 s); then hold power 3 s.
  3. Wi-Fi configuration mode (re-pairing): double-press power button; blue light flashes. If not: power on, retry; else reboot and retry.
  4. Device won't power on: fully charge, then hold power 3 s; if charged but no lights, reboot as above.

Source: support.birdfy.com, support.birdfy.com, support.birdfy.com

Firmware update fails

  1. Open Livestream page; battery must be above 30 %; once the stream loads, retry update in Settings.
  2. Try another Wi-Fi or mobile hotspot.

Source: support.birdfy.com

Where your videos are stored

  • All videos upload to the cloud; without subscription kept 30 days; Collection has 5 GB free.
  • microSD slot on current models is for manufacturer testing only; only some early Feeder 1 models supported microSD.
  • Birdhouses: videos kept while the Story is active plus 30 days.
  • 'AI Lifetime Free' / 'AI by Subscription' are older labels; from 2026 new models either include AI by Subscription or come with a one-year Birdfy Membership Plus plan.

Source: support.birdfy.com, support.birdfy.com

Contact support and warranty

  • Support e-mail: support@birdfy.com.
  • Returns/exchanges within 30 days of receipt; customer pays return shipping for non-quality returns; Birdfy covers shipping for defects. Applies to purchases from official site, authorised platforms and retail partners.

Source: support.birdfy.com, support.birdfy.com

Questions

Birdfy problems: questions

Why won't my Birdfy connect to Wi-Fi?

Most Birdfy cameras need a 2.4 GHz network with WPA2 (not WPA3-only). Check the band, the password and the signal at the feeder; if it still fails, test with a phone hotspot and use a guest network.

How do I reset a Birdfy camera?

Birdfy describes no factory reset. Reboot with the ejector pin (then hold power 3 seconds) and double-press the power button to re-enter Wi-Fi configuration mode.

Why are my Birdfy Moment videos not loading?

Usually a slow or unstable upload. Restart camera and router, move the camera closer to the router or test with a hotspot.

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